FAQ
Frequently Asked Questions
Physician office laboratory (POL), hospital laboratory and other laboratory customer
Can I order from LABSCO without signing up for online processing?
Yes. Simply go to the new customer page, complete the online application form and submit it. We will contact you within 24 hours to answer your questions and place your order. You may also call us toll free at (800) 888-5227 or fax (502) 364-1610.
How can I locate a LABSCO representative near me?
Please call (800) 888-5227 and we will have an experienced LABSCO representative contact you.
I want to set up a new physician office. Can you help me?
LABSCO carries everything you need to set up a new physician office or laboratory. To contact the appropriate LABSCO representative who can help get you started, please call our customer service center at (800) 888-5227.
We would like to do more of our lab work and tests in house. Can you help?
Bringing testing in-house can increase patient satisfaction, obtain test results faster and retain more revenue for your practice. LABSCO will work closely with you to determine your needs and how to most effectively meet them. Please call (800) 888-5227, and we will have an experienced LABSCO representative contact you to see how we can help.
Which products do you carry?
LABSCO is an authorized distributor for more than 300 leading manufacturers of laboratory products in the Unites States. We have strategic distribution agreements with Cepheid, Siemens, Sysmex, Roche Diagnostics, BD (Becton Dickinson), Inverness Medical, Quidel, Ortho Clinical Diagnostics, Nikon, Welch Allyn, 3M and Johnson & Johnson, among others.
Orders/Ordering
How quickly will I receive my order?
We have eight geographically diverse distribution centers across the country, enabling us to deliver 90% of all orders within two business days for orders received by 2 pm Eastern time. Please ask your LABSCO representative about specific shipping requirements for standing orders, drop shipments, bulk, liquids or hazardous materials.
I’d like access your most recent catalog. How can I do that?
You can find LABSCO’s complete portfolio of products online. For hard copies of our CLIA Waived catalog and Instrument Brochure, contact us at (800) 888-5227.
I’m having website challenges and cannot currently access all the information I need on your website. What can I do?
If you are having web difficulties, please call (800) 888-5227 and ask for web support at extension 1272, or email your problem to web@labsco.com.
This is my first time ordering products through LABSCO. How do I set up an account?
Go to www.LABSCO.com and click the “log in” button in the upper right corner of the home page. Click “New to Us?” to create an online account, and submit the easy-to-follow form. You may also call us toll free at (800) 888-5227.
What if I cannot find a particular product?
LABSCO partners with leading manufacturers to bring you the highest quality products at competitive pricing. If you cannot locate a specific product on our website, contact us at (800) 888-5227 to speak with one of our experienced customer service representatives and they will be happy to help locate that product for you.
Where are the LABSCO distribution centers, and how can I contact them?
Our distribution centers are conveniently located in eight geographic regions across the country. To contact the appropriate LABSCO representative, please call our customer service center at (800) 888-5227.
Products and Services
Do you only sell laboratory equipment?
No. LABSCO is a full-line medical distributor. Our catalog contains more than 125,000 items, including diagnostics, cardiology, respiratory, furniture, physical therapy, medical/surgical and laboratory supplies. The breadth and depth of products we represent means we are able to quickly provide any medical product. If you need an item not stocked in one of our distribution centers, we will be able to locate and distribute that product to you in short order due to our strategic supplier relationships.
My hospital is affiliated with a group purchasing organizations. Do you work with GPOs?
LABSCO offers extensive GPO knowledge and in an authorized distribution partner for several GPOs, including AmeriNet, Novation, GroupSource, MedAssets, Premier and Mercy ROi. We also have access to GPO contracts through our strategic partnerships with several leading manufacturers.
What type of laboratory equipment do you sell?
LABSCO offers the most complete line of clinical laboratory equipment, including the latest products for chemistry, hematology, coagulation, immunoassay, urinalysis, microbiology, cytology and histology. With dedicated instrument specialists and over 100 field sales representatives, LABSCO has the expertise to support your clinical laboratory needs.
